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Terms And Conditions Of Use
1. Terms & Conditions.
Terms & Conditions of Purchase
Please read this carefully.
By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site. To place orders using this web site you must be a registered customer of RKW Foods Ltd ("RKW Foods "we", "us" or "our") and be a business which is operated by a person who is 18 years of age or over. These Terms and Conditions were most recently updated on the 7th April 2009 and apply to all sales and purchases.
2. Purchase Contract.
All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. We reserve the right at all times at our sole discretion to amend these Terms and Conditions at any time. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.
To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated. We will notify you by email to the email address you have provided to us as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the products ordered and at this point the purchase contract will be made and we will supply the goods to you in accordance with these Terms and Conditions.
3. Pricing and Availability.
The prices quoted on our website are indicative/ guide prices only. All prices are quoted excluding VAT, where applicable VAT will be added to invoices. Prices are liable to change without prior notice and are a guide only RKW Foods cannot guarantee the supply of product.
The actual order value cannot be determined until the day of delivery because the prices quoted on the website are likely to vary either above or below the prices in the store on the day your order is picked and delivered. Products are subject to availability and prevailing market conditions.
We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer. If you would like us to deliver a substitute line should selected lines be unavailable, you can request this when placing your order or a substitution policy may be agreed. Product descriptions and prices should only be used as a guide and RKW Foods reserves the right to vary them without notice.
4. Delivery.
Delivery will be made to the address specified by you when you register on the website. Unless an alternative address is clearly stated on any order and confirmed by e-mail.
Delivery will be made only to an adult aged 18 years or over. Delivery dates, times and charges will be agreed with you by the warehouse manager prior to the start of your delivery service, and prior to you being given access to place an order on the web site.
Delivery times, where agreed, are approximate only and subject to clause 9 below, there shall be no liability on RKW Foods for late or cancelled delivery. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the agreed date and time.
All goods must be signed for on delivery by an adult aged 18 years or over. If no one is at the address when delivery is attempted the goods will be retained by us. Any goods ordered via the RKW Foods Web Site, will remain the property of RKW Foods.
Should you fail to be present for your delivery we are entitled to charge you the full price of the items contained in your order and the cost of re- delivery.
For deliveries made by our own vehicles, all items must be checked off at time of delivery. All queries must be reported to the delivery driver immediately. No discrepancies will be entertained if such goods are not checked off at time of delivery.
Our liability will be limited to the price of the goods damaged, not delivered or incorrectly delivered and the cost of delivery. If goods are delivered by one of our service partners any discrepancies must be reported to RKW Foods within 24 hours stating your customer number and invoice number. However any sign of damage or tampering must be reported to our offices immediately and appropriately signed for on the delivery document.
Our liability will be limited to the price of the goods damaged, not delivered or incorrectly delivered and the cost of delivery. All goods remain the property of RKW Foods until payment has been made in full and has been received in full by RKW Foods.
5. Returns.
Goods may not be returned without a collection note.
6. Payment.
Payment for the delivered goods will be according to the trading terms that have been agreed in advance with our office. Payment may be made by debit or credit card. RKW Foods reserves the right to refuse delivery if these terms are not adhered to. The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.
Please note, credit card payments will attract a bank processing charge, please check with our office prior to payment being made. Debit cards carry no such charge. You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20.
We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
7. Availability of service.
The service may be unavailable at certain times to allow RKW Foods to maintain and upgrade the website. Although RKW Foods will always endeavour to inform customers in advance of any service unavailability, this cannot be guaranteed. RKW Foods reserves the right to alter or withdraw the service at any time and also reserve the right to refuse the service to any customer without giving a reason.
8. Customer Complaints.
If you have any comments or complaints on or about our website, please email us at info@polishfood.co.uk
9. Warranty and Liability.
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty.In addition to clause 4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
RKW Foods is constantly monitoring and checking the information on this website While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.
We would advise you to check the label or product packaging, prior to use. Where precise information is important to you on a branded line, please contact the manufacturer whose contact details appear on the packaging or label. Where a product description contains a link to another party’s website, please note that RKW Foods does not vet these websites and has no control over their contents.
RKW Foods cannot accept any liability in respect of the use of those 3rd Party websites. This data is supplied for your personal use only in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
In addition to clause 4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
RKW Foods makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.
RKW Foods shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the price of the goods contained in that order.
10. Password/Account Security.
At the time of your registration you will choose a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. RKW Foods shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. We reserve the right at all times at our sole discretion to amend these Terms and Conditions at any time. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.
To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated. We will notify you by email to the email address you have provided to us as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the products ordered and at this point the purchase contract will be made and we will supply the goods to you in accordance with these Terms and Conditions.
3. Pricing and Availability.
The prices quoted on our website are indicative/ guide prices only. All prices are quoted excluding VAT, where applicable VAT will be added to invoices. Prices are liable to change without prior notice and are a guide only RKW Foods cannot guarantee the supply of product.
The actual order value cannot be determined until the day of delivery because the prices quoted on the website are likely to vary either above or below the prices in the store on the day your order is picked and delivered. Products are subject to availability and prevailing market conditions.
We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer. If you would like us to deliver a substitute line should selected lines be unavailable, you can request this when placing your order or a substitution policy may be agreed. Product descriptions and prices should only be used as a guide and RKW Foods reserves the right to vary them without notice.
4. Delivery.
Delivery will be made to the address specified by you when you register on the website. Unless an alternative address is clearly stated on any order and confirmed by e-mail.
Delivery will be made only to an adult aged 18 years or over. Delivery dates, times and charges will be agreed with you by the warehouse manager prior to the start of your delivery service, and prior to you being given access to place an order on the web site.
Delivery times, where agreed, are approximate only and subject to clause 9 below, there shall be no liability on RKW Foods for late or cancelled delivery. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the agreed date and time.
All goods must be signed for on delivery by an adult aged 18 years or over. If no one is at the address when delivery is attempted the goods will be retained by us. Any goods ordered via the RKW Foods Web Site, will remain the property of RKW Foods.
Should you fail to be present for your delivery we are entitled to charge you the full price of the items contained in your order and the cost of re- delivery.
For deliveries made by our own vehicles, all items must be checked off at time of delivery. All queries must be reported to the delivery driver immediately. No discrepancies will be entertained if such goods are not checked off at time of delivery.
Our liability will be limited to the price of the goods damaged, not delivered or incorrectly delivered and the cost of delivery. If goods are delivered by one of our service partners any discrepancies must be reported to RKW Foods within 24 hours stating your customer number and invoice number. However any sign of damage or tampering must be reported to our offices immediately and appropriately signed for on the delivery document.
Our liability will be limited to the price of the goods damaged, not delivered or incorrectly delivered and the cost of delivery. All goods remain the property of RKW Foods until payment has been made in full and has been received in full by RKW Foods.
5. Returns.
Goods may not be returned without a collection note.
6. Payment.
Payment for the delivered goods will be according to the trading terms that have been agreed in advance with our office. Payment may be made by debit or credit card. RKW Foods reserves the right to refuse delivery if these terms are not adhered to. The debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.
Please note, credit card payments will attract a bank processing charge, please check with our office prior to payment being made. Debit cards carry no such charge. You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20.
We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
7. Availability of service.
The service may be unavailable at certain times to allow RKW Foods to maintain and upgrade the website. Although RKW Foods will always endeavour to inform customers in advance of any service unavailability, this cannot be guaranteed. RKW Foods reserves the right to alter or withdraw the service at any time and also reserve the right to refuse the service to any customer without giving a reason.
8. Customer Complaints.
If you have any comments or complaints on or about our website, please email us at info@polishfood.co.uk
9. Warranty and Liability.
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty.In addition to clause 4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
RKW Foods is constantly monitoring and checking the information on this website While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.
We would advise you to check the label or product packaging, prior to use. Where precise information is important to you on a branded line, please contact the manufacturer whose contact details appear on the packaging or label. Where a product description contains a link to another party’s website, please note that RKW Foods does not vet these websites and has no control over their contents.
RKW Foods cannot accept any liability in respect of the use of those 3rd Party websites. This data is supplied for your personal use only in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
In addition to clause 4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
RKW Foods makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.
RKW Foods shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the price of the goods contained in that order.
10. Password/Account Security.
At the time of your registration you will choose a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. RKW Foods shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
11. General.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors.
You are permitted to use this material only for your personal use in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
This web site is operated by RKW Foods Ltd whose registered office is situated at Silver Jubilee Way, Hounslow, Middlesex, TW4 6NF, registered number 4237863 (England and Wales).
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors.
You are permitted to use this material only for your personal use in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
This web site is operated by RKW Foods Ltd whose registered office is situated at Silver Jubilee Way, Hounslow, Middlesex, TW4 6NF, registered number 4237863 (England and Wales).
Copyright © 2008. RKW Foods Ltd. All rights reserved. ©2008-2010
